Fill in the form and we will contact you, usually within one working day. If you would prefer to talk now, call 0330 223 8677.
What happens in the assessment
- We ask about your home. What the problems are, which rooms are affected and how long it has been going on.
- We ask about your landlord. Who they are, when and how you reported the problem, and what they have done.
- We look at your evidence. Photos, messages and letters. If you have not gathered much yet, we tell you what to collect.
- We give you a clear answer. Whether you appear to have a claim, what it might achieve and how it would be funded.
What to have to hand
- Your address and your landlord's name
- Roughly when you first reported the problem
- Any reference numbers from the repairs service
- A few photos on your phone
Do not worry if you cannot find everything. You can upload evidence later.
No obligation
The assessment is free whatever the outcome. If you have a claim and want to go ahead, the funding arrangement is explained in writing first. If you do not have a claim, we will say so and point you towards other help, such as the Housing Ombudsman or Haringey Council's private sector housing team.
Questions tenants ask
How long does the assessment take?
Usually 10 to 15 minutes on the phone.
Will you contact my landlord without asking me?
No. Nothing is sent to your landlord until you have agreed to bring a claim.
